If your KPIs suck, even though you've long wished for better ones, it's likely that something is holding you back. That 'something' could be a very good reason, or it could simply be an excuse that you're mistaking for a reason.

When you struggle to find meaningful measures for your strategic goals, there are a few problems that have to be fixed. I've written passionately and prolifically about how weasel words make goals immeasurable. And there's another problem too, called multi-focus. Multi-focus is when we blend several performance results into a single goal statem...

Most managers and executives will never have truly transformational performance measures because they aren't prepared to pay the price for them. The price isn't a consultant's invoice, or a training registration fee, or a swanky dashboard. The price is discomfort. And for many, it would seem, this price is simply too high.

Avoiding business jargon helps to set goals that can be achieved and measured. That's the topic of this Harvard ManageMentor video with Stacey Barr.

Strategy maps, a la the Balanced Scorecard, are the most commonly used visual representation of strategy on a single page. But are they the only way to visualise a measurable strategy? (more…)

Measure Up LinkedIn Group members collaborated with me to create this list of the toughest things to measure in business. What are they and what makes them so tough to measure? (more…)

In the PuMP Measure Design technique, one of the steps is to describe the result you want to measure in sensory specific language. This is a completely new concept to just about everyone, and they usually need a demonstration of what sensory specific language is. So here goes.