Are you taking the wrong approach to performance measures and KPIs?

From the Blog

How to Create a KPI Terminology

My client D.K. asks: “What terminology can we use to understand the different...

Why You Should Avoid Customer Satisfaction and Customer Complaints KPIs

They are the two most used measures for customer performance: customer satisfaction and...

4 Design Principles For Usable Performance Reports

Performance reports that are put together with two font styles – one for...

What Lululemon Probably Isn’t Measuring (But Should Be If They Want to Retain Their Customers)

As a self-confessed Lululemon addict, I’ve been following their website and blogs for...

How to Help the Project-Oriented Become Results-Oriented

Subscriber Sue asks: “My biggest challenge is that senior management doesn’t want their...

Tips from the Strategic Performance & Change Management Summit, Atlanta 2013

It’s the people I met at the Strategic Performance & Change Management Summit...

How Do You Embed Measurement, Minus The Red Tape?

Measure Up subscriber Ben is a performance professional in a large private sector company, with this question: "How do we

5 Dangers of Off-the-Shelf KPIs

Where can I find KPIs for brand management? What are the right KPIs for machine reliability? What are some good

Is Measuring Performance a Keystone Habit?

Some habits are so powerful, that by focusing on them alone you can start a ripple-effect of other good habits

The Single Best Thing You Must Do To Find Useful KPIs

Weasel words are words that have no specific and obvious and singular meaning. They bring no clear images to mind

A Fun KPI Buy-in Boosting Experiment

People agree they should measure performance. But they just don't get around to doing it. They say they don't have

5 Reasons Why Pay-For-Performance Can Never Work

Is the core assumption of pay-for-performance, that we can isolate the contribution of individuals on outcomes, correct? Here are five

QUESTION: Can Rare Events Be Meaningfully Measured?

Subscriber Nia B. asks: "We need to establish a measure for safety, however we have a terrific safety record and

How Do You Get People to Give Time to Measuring?

Donna works in a large public sector organisation that still has ad hoc KPIs. Her question is not surprising: "How

Improve Your KPIs in Spite of What Holds You Back

We have lots of reasons not to measure performance: not enough time, not enough good data, not enough engagement from

What’s Missing From Your KPI Framework?

Rhianna's organisation has a committee for their new KPI Reporting Framework project. And they've laid out an approach to consult

BOOK REVIEW: Show Me the Numbers, by Stephen Few

5 Stars — My go-to resource for performance report design Okay, I’ll admit...

BOOK REVIEW: Information Dashboard Design, by Stephen Few

5 Stars — Save millions of dollars by reading this book first… Over...

BOOK REVIEW: Understanding Variation: The Key to Managing Chaos, by Donald Wheeler

4 Stars — Interpreting data is about the patterns, not the points This...

The REAL reason for BHAGs is NOT to achieve them!

Big hairy audacious goals are scary. So are stretch targets. So scary that...

If You Were to Measure Christmas…

In the PuMP Measure Design technique, one of the steps is to describe the result you want to measure in

When Your KPIs Have Less Than 100% Data Integrity

Data quality worries most users of performance measures. There is an obscene number of reported measures that only generate dialogue

Essential Resources For Proper Performance Measurement

Performance measurement done well takes a bit of effort and a bit of time - more effort and time that

How to Get More KPI Credibility

It could be argued that an expert is really anyone who knows more about a subject than you do. And

How to Find Signals in Your Seasonal KPIs

One of the trickiest KPIs to analyse, interpret and use are those that have a seasonal or cyclical pattern. Can

QUESTION: Why Won’t Leaders Own the KPI System?

Brett, a Performance Manager in a large public sector organisation, asks "What do I do to get the Executive leadership

Hands were a collaboration concept of teamwork. Credit: https://www.istockphoto.com/au/portfolio/manop1984

How to Kickstart Your KPI Community of Practice

Are you shouldering all the burden of trying to get your organisation or company to take on better performance measurement

Why Statistical Thinking is ESSENTIAL to Great KPIs

HG Wells once said "Statistical thinking will one day be as necessary for efficient citizenship as the ability to read

QUESTION: How Do I Measure Staff Performance?

Hundreds of subscribers to Measure Up ask me how to successfully measure staff performance. If you've known me for long

A Definition of What a Performance Measure Really Is

Forget about the SMART acronym. SMART means specific, measurable, achievable, relevant and time-bound. It's a very good framework to test

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Are you taking the wrong approach to performance measures and KPIs?

From the Blog

Connect with Stacey

Are you taking the wrong approach to performance measures and KPIs?

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From the Blog

Connect with Stacey