Sampling the data for your KPI not only takes less time, energy and cost, but often it's more accurate. (more…)

Do you want to improve the validity of your survey-based performance measures? Upping the response rate is one of the ways to do that. Harvard Business Review posted this article about how attaching a hand-written personalised sticky note to each survey form you send to a recipient can double your response rate:

Before you can successfully find good performance measures, you have to know what a good measure is. Sometimes it's easier to start by defining what ugly performance measures are, because the flipside of what makes a measure ugly helps you define what makes a measure good.

Are you accidentally adopting these 8 ways to make your survey useless? Find out how to create successful surveys. (more…)