Measure Up reader, Kenneth, works in a hospital and has this measurement challenge: "Different people want to follow up on different things. The nurses, for example, think it is crucial to follow up on how many phone calls they answer. I reckon it is because they want evidence to show management how they spend their time at work. But I do not think this is a critical KPI or success fac...

As a thought leader with a message that I desperately want to share with the world, reaching out to as many people as possible is critical to success. No point shouting from the rooftops "hey everyone, measure what matters!" because few people pay attention to rooftops, actually. I have to find other ways to reach out, but I've been failing...

Measure Up reader, Srini, asks this question: "Is there a set of KPIs limited to 3-6 which can help ALL businesses and non-profits?" Most people ask questions like this when they're just getting started with measuring performance. So while you take the time to also learn the process of designing the best measures for your organisation, here's my sug...

Slacklining is the skill of balancing, walking and executing tricks on a thin strap of webbing that is suspended between two fixed points. It's a bit like tightrope walking, except the webbing is about an inch or two wide, and it has some stretch or 'slack' in it which makes it wobble and bounce as you move on it.