Whether or not you're using the PuMP Measure Design technique to design your measures, you'll do yourself a favour to note these common traps people fall into when designing their measures. Avoid them!

What's the real role of performance measurement? To serve the bureaucratic machine? To keep an eye on employees? To hold executives accountable? Does the role change depending on whose measuring and what they're measuring? I don't believe so. I believe that performance measurement's role is universally comprised of three specific things.

If you don't have time to measure what matters, poor performance will continue to use up more of your time. Here are 5 strategies to give a higher priority to measurement.

We want people to be engaged - or have buy-in - to performance measures so they will support the implementation of those measures, and use them to improve performance. But dragging them to KPI meetings and presentations, and loading them with lists of measures to review, rarely gets true buy-in. Solution: the Measure Gallery.