The step in your performance measurement process at which you set targets has a critical impact on how sensible and achievable those targets will turn out to be. (more…)

Most organisations do measure performance, even if it's only financial results. But the world over, there is a rapidly growing demand for better quality performance measures of non-financial results. Despite the demand, few organisations are doing it well. The biggest reason is their failure to invest appropriately in their performance measurement approach.

To make useful progress with KPIs, we have to get over our obsession with getting it right, doing it perfectly and waiting for all all the planets line up before we get started. We’d be waiting for ever. And one way to get over these types of procrastination is simply to start where the energy is.

Forget all the cliches about why we measure performance. 'You can't manage what you don't measure.' 'What you measure is what you get.' Why we measure performance is much more profound and fundamental.