Many of us struggle to get the support and buy-in to establish a proper and deliberate performance measurement methodology in our organisations. The timing just isn't right, or you just don't have a compelling enough case yet. One way to get started is to practice your own advice, personally.

Hoarding is a disorder where people have incredible difficulty parting with possessions, or an incredible compulsion to acquire more possessions. They, and everyone close to them, drown in clutter. Are you a hoarder... of KPIs?

Robert D. Behn is a lecturer at Harvard University's John F. Kennedy School of Government, and a passionate advocate for public sector performance. His regular Performance Leadership Report is always succinct and salient. His definition of performance management, versus performance measurement, clearly puts the responsibility on leade...

Work stress, projects behind schedule, and low productivity are all symptoms of an underlying problem with workload variability. You'll feel it as some months you can't get the important things even started, and other months you're pushing productivity past the redline. The solution lies in measuring the variation in workload, and not just the amount of it.