Lots of organisations are paralysed part-way through their KPI implementation. They started with all good intentions, but now they have dead and dying measures trapped in the KPI column of their strategic and operational plans, never to see the light of day.

Guest author Terry Fagg, a local government manager, writes a short marketing brief from a fictional consulting firm called Weasel Words Inc. Be warned: this is bad advice!! (more…)

Modern-day wisdom says that nothing changes without leadership from the top. And that's the excuse many give for not pursuing the changes they know are desperately needed. Performance measurement is one of these changes that is desperately needed, but rarely driven from the top.

Whether or not you're using the PuMP Measure Design technique to design your measures, you'll do yourself a favour to note these common traps people fall into when designing their measures. Avoid them!