Often in measuring performance we ask a question too soon: so, how do we measure that? As soon as you answer that question, you're tumbling down the rabbit-hole toward a world of silliness and subjectivity. The characters you're surrounded by are pretentious goals claiming to be too complex to measure, and confused goals draped in trivial counts and milestones.

Measure Up reader, Paul O, asks: How do I educate my clients (and win new ones) in SMB of the power and ROI behind great KPIs? (more…)

We all want a high-performance culture in our organisations. We want people to be results-oriented, to act with a scientific curiosity, to be relentlessly solution-focused, and to have a continuous-improvement mindset. And we want it now.

Guest author Jerry Stigall, Director of Organizational Development at Denver Regional Council of Governments, has written a guest post on what to say when they say "we're not measuring that because it's outside our control".