If your performance culture isn't very strong, if people just aren't into measuring and improving, you might think your organisation isn't yet ready for developing better KPIs. But the opposite is actually true: your organisation needs better KPIs, right now.

by Louise Watson, PuMP Partner People often talk about creating SMART measures, but that's not what this tool is for. SMART is for goals. But even then, it's very easy to get it all wrong and end up with DUMB goals anyway. In this article, Louise Watson guides us in how to use SMART properly.

Listen to the media and you'll quickly realise that measurement is too often used as a political tool, to push a political agenda rather than discover the truth. (more…)

It will be obvious to you how to measure workforce capability. But given the struggle so many have in measuring it meaningfully, it's likely only obvious in hindsight; the hindsight of seeing the unpacked thinking process of designing a measure for workforce capability.