Consider the measures your organisation currently uses. How many are calculated annually? Or quarterly? Or monthly? Or weekly? What's the rationale for having chosen that cadence of calculation? One of the bad habits of performance measurement is measuring too infrequently, and this means we miss important signals in our measures.

Mark Hocknell, my lead licensed PuMP Partner, wrote this article, "Let's Ban KPIs", which was posted here as well as Mark's own website. To avoid duplicate content, this article now links...

A perceived lack of data - or lack of data with reasonable quality - is a constraint that stops many people from even trying to develop meaningful performance measures. That sounds logical enough, but it assumes that value of measurement only comes at the end of the process. What if you measured without data?

We shouldn't measure something because it's easy to. Nor should we measure something because we always have. Nor should we measure something because "they" do. We should measure something only because it tells us what we need to know. Can your KPIs pass this test? ...