Instead of implementing our change initiatives as long, drawn-out projects, we can run them as a series of iterations. Iterating our way toward a closed performance gap is going to be faster than trying to close that gap with a single big solution.

They will never admit it out loud, or even to themselves, but many leaders are scared of KPIs. And it's for the same reasons most people are scared of KPIs. (more…)

One person that always seems to have fun around failure is Adam Savage, from Mythbusters. He’s like a big kid, wide-eyed and giggling, as he and his more stoic co-star, Jamie Hyneman, test all kinds of pop-culture myths, like whether you can ride a motorcycle on water, escape a turtled car under water, and put your hand into molten lead and not be injured. Adam routinely says that he doesn’t ca...

In this case study with Jennifer Pontzer, we discuss a practical and powerful tool that can help you get people interested in KPIs and measuring performance, and build their buy-in and ownership from the start.