Balanced Scorecard Strategy Maps are popular but is a Strategy Map or Results Map better to map and communicate strategy? (more…)

When we use KPIs, their impact goes beyond our intention of monitoring our goals and reaching targets. Measures influence people's behaviour and the results of other measures. These influences can be unexpected and undesirable, so we must either mitigate them or choose another measure. ...

It would be marvelous if all the data we needed for our KPIs was on tap: automatically collected, collated and captured, and ready to flow into graphs, reports and dashboards. Marvelous, but unlikely. Manual data doesn't have to be a drag.

A relevant KPI measures direct evidence of your goal. It tells you the degree to which your goal is being achieved. But when you look closer, many KPIs fail to do this. It's because of three mistakes in how we design those KPIs.