Performance measurement mastery is like anything else - how long it takes depends on the step of Performance Measurement Maturity you're starting from. (more…)

The journey to performance measurement maturity has 10 critical milestones. Which one is your organisation currently at? (more…)

Many believe that we should measure the positive (what we want) rather than the negative (what we don't want). Should we always? (more…)

When an organisation is undergoing a lot of change, performance measurement is one of the first things that leaders will delay. They don't realise how big a mistake that is!

We choose certain actions to improve results. But the act of measuring these actions, in lieu of measuring the results, can cause problems like trivialising the actions. (more…)

Performance measurement is a process. And when the steps of that process work well, like PuMP, we can easily create great KPIs. (more…)

Deming's famous t-shirt quote, in God we trust, all others must bring data, is extreme. Is it too extreme? (more…)

Many factors mess with a perfect KPI implementation. Some we can control, some we cannot. Use this guide to set reasonable expectations, whether you're starting out or rolling out. (more…)...

Einstein famously said this, that not all that matters can be measured. But in business, we've taken this way too far... (more…)

Many local governments have integrated planning and reporting frameworks, but how good are they at fitting performance measurement in where it's needed?