Business excellence models like EFQM, Baldrige and ABEF put priority on proper performance measurement. But how exactly do KPIs integrate with them? (more…)

Use this 5-point outline to invite executives and senior leaders to support your approach to better KPIs in only 10 minutes. (more…)

If your colleagues don't yet see how performance measurement supports change, try these 5 triggers to reframe the relationship. (more&hellip...

How can we still use better performance measurement without adding it as another initiative to an already overwhelming change program? (more…)

The debate continues about whether percentages are always better to understand performance, rather than counts. (more…)

Who is the true audience for performance measures, metrics and KPIs? (more…)

In the early 1990s, the Balanced Scorecard revolutionised how organisations thought about strategy. But its four perspectives are now too limiting for the era of ESG. (mo...

Good KPIs don't come from a technical system and cannot be built in a 90-day project. You'll never get great KPIs until you start working on the culture too. (more…)

Whether it's community development, environmental protection, or human rights, non-profits exist to make an impact. But are non-profit outcomes measurable in any meaningful way? (more…)

ROI is a financial metric that demonstrates something was worth doing. But not all things worth doing lead to financial results. (more…)