The Balanced Scorecard was the turning point for measuring non-financial performance. But that doesn't mean it's a KPI performance measurement tool. (more…)

There are many, many symptoms of a broken performance measurement process, and while I don't particularly want to dwell too long on this topic, you might find it useful to have a quick reference list of most typical of these symptoms.

There are at least three good reasons why your authenticity as a performance measurement practitioner really matters. Do you know what they are? (more…)<...

Let's take a peek at what a typical week might hold for a happy Performance Measurement Practitioner: (more…)

There are no professional guidelines (yet) which define what it means to be a Performance Measurement Leader - not like there are for Accountants, Project Managers, Finance Officers and Engineers. So there's little wonder that there are so many talented and capable performance measurement practitioners out there who are underselling themselves. Are you one of them? Find out with this quiz: ...

What is a Corporate Performance Office, will it really help you implement KPIs for strategic performance improvement, and do you really need one? (more…)

You're not truly implementing performance measurement - nor getting the gains it will deliver - if you don't have your staff, your colleagues and your managers engaged. Nor do you have to wait until they are engaged before you get started! Adapting John Kotter's process for leading change, which he details in his book "Leading Change", here are 8 steps you can follow, as the performance lead...

If you think about when organisations work well, it's because all the parts are coordinated together and managed as an integrated whole. And that's a very good reason why we ought to treat our performance measures the same.

Most performance measures or KPIs tell you what happened. But if we're really going to manage company or organisational performance, we need to know something about what's going to happen. And that's what lead indicators do. They are a special breed of performance measure or KPI because they have predictive power.

Milestones are commonly used as KPIs or performance measures. But they are not performance measures because they fail a few essential tests of what makes a meaningful performance measure.