IN THIS EPISODE: Article: 5 KPIs for Christmas? Q&A: How to handle KPI's that you believe are great but you’re not sure you’ll be able to measure efficiently. Quick Tip: What to do BEFORE you decide something isn't cost-effective to measure.

IN THIS EPISODE: Article: How to Rebut 3 Common Objections to Measuring Performance. Q&A: Does linking salaries and rewards to performance change people’s attitudes and behaviour to ensure effectiveness? Quick Tip: What to do when you don't have the buy-in to start measuring performance.

IN THIS EPISODE: Article: 3 Things You Need On Every KPI Graph. Q&A: How to get Executives understanding different methods of reporting performance results. Quick Tip: How to choose the right graph type for your KPI or performance information.

IN THIS EPISODE: Article: 5 Steps to Simple and Actionable Customer Surveys Q&A: How to measure customer satisfaction WITHOUT using surveys Quick Tip: 4 questions to include on the most concise customer survey questionnaire you’ll probably ever see.

Do you have these 3 essential things on your KPI graphs in your dashboard? If not, you're misinterpreting your performance measure signals. (more…)

IN THIS EPISODE: Introduction: The motivation and purpose of this Measure Up podcast. Article: Do Universally Perfect KPIs Exist? Q&A: How to use KPI's for performance improvement not traditional training KPI's Quick Tip: Where KPIs or performance measures fit into your strategic or operational plans.

Most of us know we need feedback from customers in order to make service delivery and product design more in line with customer needs and expectations. But too often, our customer surveys fail to get truly focused and actionable data.

Our typical approaches to get people to buy into performance measures or KPIs don't work very well. How do you get more KPI ownership then? (more…)...

If you go looking for KPIs or performance measures, you'll often come across articles that debate the pros and cons of various measures, or that compare the merits of one measure to another. But don't be fooled: the search for the measures that are best for everyone is a search in futility.

Lots of strategic plans and operational plans are full of motherhood goals, vague strategies and - if they are even considered at all - measures or KPIs that don't track anything useful. No wonder these plans sit on shelves and gather dust.