IN THIS EPISODE: Feature: One Thing That Matters More Than Finding the Perfect KPI. Q&A: How do you know when you have the right/wrong KPIs? Quick Tip: Results before measures. (more…)

Following the performance measurement framework of PuMP®, this diagnostic tool will facilitate a discussion about how performance measurement currently stands in your organisation, and will broaden people's awareness of what good performance measurement is really all about. It contains clear instructions for how to facilitate the discussion, a rating scale to assess your current performance ...

Recently, one of my Performance Measure Blueprint attendees, Greg, sent me an email with the subject line "I thought you might get a laugh out of this - My first Measures Newsletter". (more…)

IN THIS EPISODE: Feature: Inspiring People to Make KPI Progress. Q&A: How do you keep performance management fresh? Quick Tip: A cool way to keep track of your KPI project's progress. (more&...

The people who make up your Measures Team aren't in it for the glory or the glamour. No, performance measurement can be a dirty job, particularly when you're faced with an organisation that stills sees it as threatening, boring and a bureaucratic waste of their time.

IN THIS EPISODE: Feature: 7 Tips to Prepare Your Measures Team For Success. Q&A: How do you build the motivation to improve performance skills and making them important to the staff? Quick Tip: Success loves speed.

Managers and Executives don't usually invest in performance measurement, they invest in the benefits that good performance measurement will bring them, so long as those benefits are relevant to what's on their radar right now. And that's the role of a good KPI business case: to show how better performance measurement can make it easier and faster to achieve their priorities.

IN THIS EPISODE: Article: How to Make the Case For KPIs. Q&A: How do you implement KPIs in manufacturing, HR, a shoe business, and so on...? Quick Tip: Measuring the success of performance measurement. (m...

Call me kitsch but I can't help myself: It's the start of another fresh, unadulterated new year that's pregnant with the promise that things can and will be better (THIS time) and so I offer to you these potential KPI resolutions for the new year ahead.