IN THIS EPISODE: Feature: Don't Use KPIs in Employee Performance Appraisal. Q&A: Isn't organisational performance the combined performance of people? Quick Tip: Three questions to guide a meaningful performance appraisal.

At a recent in-house PuMP Blueprint Workshop I ran for a client, one of the participants came up to me at the end of the 2 days and admitted that he'd come to the workshop very cynical and expecting to learn nothing new. He quickly went on to say that he experienced just the opposite a...

IN THIS EPISODE: Feature: How to Handle the KPI Cynics. Q&A: Should you avoid picking the cynics for your Measures Team? Quick Tip: Questions are sometimes better than answers. (more…)

Mike and Greg are clients of mine. They are geological engineers who work on what you would essentially call "discovery". Their job is to find profitable new sites for their company.

IN THIS EPISODE: Feature: What To Do When They Say "Our Work Is Too Unpredictable To Measure" Q&A: How do you measure innovation? Quick Tip: Process mapping to the rescue. (more…)

IN THIS EPISODE: Feature: 3 Things You Must Have Before KPIs Can Work. Q&A: How do you implement KPIs efficiently? Quick Tip: The Power of a Measures Team.

We rush off in search of KPIs or performance measures way too soon. We find some, grab them and shove them into the KPI columns in our business plans or employee performance plans. Then we expect to hit targets. But it doesn't happen. People don't use the KPIs, they complain about them, and even fail to bring them to life (that is, report them). That's because at least 3 important must-haves...

This tool is simply a Microsoft Word document that guides you through the creation of a business case for a performance measurement project, either based on the PuMP methodology or not. Performance measurement initiatives can often go astray due to the competing demands of other initiatives that are seen as more exciting, or urgent. For some reason, many people think that measuring what matt...

Many people are on a quest to find the perfect performance measures or KPIs. They'll search KPI databases for the measures that get 5-star ratings. They'll hire consultants to benchmark the best KPIs in their industry. They'll commission universities to conduct research to craft special KPIs for their seemingly immeasurable performance outcomes. And they'll more than...