IN THIS EPISODE: Article: How To Get A KPI Quick Win, Quickly Q&A: Which sources have the best KPIs? Quick Tip: Use the KPIs you have before you look for more. (more…)

Well this is not an exhaustive list by any stretch of the imagination, but it is a list of the bad habits I see the majority of my clients consistently practicing when it comes to choosing, creating and using performance measures or KPIs.

IN THIS EPISODE: Article: 9 Bad KPI Habits to Change Q&A: How do you measure to change behaviour and drive improvement? Quick Tip: A checklist of criteria for excellent KPIs. (more…)

If your KPIs or performance measures aren't pushing you outside your comfort zone, then they're wasting everyone's time. (more…)

IN THIS EPISODE: Article: KPIs Should Make You Feel Uncomfortable! Q&A: How to measure for continuous improvement? Quick Tip: Set 3 targets for each KPI. (more…)

IN THIS EPISODE: Article: How Many KPIs Do You Need? Q&A: What questions should I ask managers to help them define their KPIs? Quick Tip: Think influence, not control. (more…)

IN THIS EPISODE: Article: Are Your Goals Measure-Worthy? Q&A: How do you measure services that are not necessarily quantitative? Quick Tip: Practice using sensory-rich language.

I love mantras. I love how they can carry a paragraph full of meaning in just a few words, and because of this be fabulous reminders of what matters. I have mantras for running ("light and quick, here and now") and mantras for dealing with setbacks ("onwards and upwards!") and - yes, you guessed it - mantras for measurement!

IN THIS EPISODE: Article: My Measurement Success Mantras Q&A: How do you get people to adopt a KPI mindset? Quick Tip: As-is versus should-be performance measurement. (more…)

IN THIS EPISODE: Feature: Setting Sensible Targets For Your KPIs. Q&A: Does every performance measure need a target? Quick Tip: How to best display a target on your KPI graph. (more…)