IN THIS EPISODE: Article: 9 Bad KPI Habits to Change Q&A: How do you measure to change behaviour and drive improvement? Quick Tip: A checklist of criteria for excellent KPIs. (more…)

If your KPIs or performance measures aren't pushing you outside your comfort zone, then they're wasting everyone's time. (more…)

IN THIS EPISODE: Article: KPIs Should Make You Feel Uncomfortable! Q&A: How to measure for continuous improvement? Quick Tip: Set 3 targets for each KPI. (more…)

IN THIS EPISODE: Article: How Many KPIs Do You Need? Q&A: What questions should I ask managers to help them define their KPIs? Quick Tip: Think influence, not control. (more…)

IN THIS EPISODE: Article: Are Your Goals Measure-Worthy? Q&A: How do you measure services that are not necessarily quantitative? Quick Tip: Practice using sensory-rich language.

I love mantras. I love how they can carry a paragraph full of meaning in just a few words, and because of this be fabulous reminders of what matters. I have mantras for running ("light and quick, here and now") and mantras for dealing with setbacks ("onwards and upwards!") and - yes, you guessed it - mantras for measurement!

IN THIS EPISODE: Article: My Measurement Success Mantras Q&A: How do you get people to adopt a KPI mindset? Quick Tip: As-is versus should-be performance measurement. (more…)

IN THIS EPISODE: Feature: Setting Sensible Targets For Your KPIs. Q&A: Does every performance measure need a target? Quick Tip: How to best display a target on your KPI graph. (more…)

IN THIS EPISODE: Feature: 5 Steps For a Fast Performance Dashboard. Q&A: Should dashboards be used only for KPIs that can be reported on daily or weekly? Quick Tip: A review of KPI Dashboard.

Our organisational culture has so strongly tied KPIs to employee performance that, despite no proof it works and overwhelming proof that it doesn't work, few are willing to stop using KPIs in performance appraisals.