Paul is a Senior Executive in a large private sector company that has some KPIs but they're not great KPIs. If you're anything like Paul, you're searching for quick ways to ramp up the value of and engagement in performance measurement in your organisation.

IN THIS EPISODE: Article: How To Get A KPI Quick Win, Quickly Q&A: Which sources have the best KPIs? Quick Tip: Use the KPIs you have before you look for more. (more…)

Well this is not an exhaustive list by any stretch of the imagination, but it is a list of the bad habits I see the majority of my clients consistently practicing when it comes to choosing, creating and using performance measures or KPIs.

IN THIS EPISODE: Article: 9 Bad KPI Habits to Change Q&A: How do you measure to change behaviour and drive improvement? Quick Tip: A checklist of criteria for excellent KPIs. (more…)

If your KPIs or performance measures aren't pushing you outside your comfort zone, then they're wasting everyone's time. (more…)

IN THIS EPISODE: Article: KPIs Should Make You Feel Uncomfortable! Q&A: How to measure for continuous improvement? Quick Tip: Set 3 targets for each KPI. (more…)

IN THIS EPISODE: Article: How Many KPIs Do You Need? Q&A: What questions should I ask managers to help them define their KPIs? Quick Tip: Think influence, not control. (more…)

IN THIS EPISODE: Article: Are Your Goals Measure-Worthy? Q&A: How do you measure services that are not necessarily quantitative? Quick Tip: Practice using sensory-rich language.

I love mantras. I love how they can carry a paragraph full of meaning in just a few words, and because of this be fabulous reminders of what matters. I have mantras for running ("light and quick, here and now") and mantras for dealing with setbacks ("onwards and upwards!") and - yes, you guessed it - mantras for measurement!

IN THIS EPISODE: Article: My Measurement Success Mantras Q&A: How do you get people to adopt a KPI mindset? Quick Tip: As-is versus should-be performance measurement. (more…)