This case study is a process definition for a Billing Process, adapted from a real freight business. It shows the steps for not only improving a business process, but using the process to identify both Process Result and In-Process measures.

Justine G. asks: "How do you identify good KPIs for lofty strategic goals, like 'improve the health of citizens'?" (more…)

This is an excerpt from the Measure Up Podcast: A Case Study interview with Bec Bach, a Performance Analysis and Reporting Consultant who helps South Australian schools use data and evidence for improvement planning.

IN THIS EPISODE: A Case Study interview with Bec Bach, a Performance Analysis and Reporting Consultant who helps South Australian schools use data and evidence for improvement planning. ...

You might think that rolling up your performance measures or KPIs into a weighted score or composite index is a great strategy to simplify your dashboard, to deal with lots of measures, or to create proxies for intangible goals. Think again.

Fiona W. asks: "How can I help colleagues dig deep and uncover our underlying critical success factors and then establish meaningful KPI's for these?"

Assess if your KPIs, metrics and performance measures are good enough with this checklist of criteria for excellent measures, and free online diagnostic. (more…)

The one-size-fits-all approach to managing the performance of people clearly doesn't work. And there is enough research suggesting that traditional approaches are certainly not working for everyone. (mor...

by Mariko Mishiro and Stacey Barr Needless to say, "Action Plans" are very important for every organization. However, when it comes to setting KPIs, "Action without a Clear Goal" is equal to "doing NOTHING" or even wasting your time and resources before you notice.

In the article "Why 8 Weeks For a KPI Project?" I suggested that when you're using a new performance measurement methodology, like the PuMP Blueprint, your first few implementations will have more success if they are quick, focused and allow for unlearning of bad KPI habits.