IN THIS EPISODE: A Case Study Interview with Paul Barnett, Impact and Business Development Manager with CSIRO. (more…)

Andy M. asks: "Many of my colleagues work in what is often called a "considerative" area. They don't produce things. They assess evidence, form judgements, give opinions. They say the work is too complicated to be measured. I keep saying "If you can't measure it how do you know you're providing quality?" How can I convince them?"

Most agree that performance measurement is very important. But it fails to get implemented often because it's not seen as urgent. So sometimes, your starting point needs to be to create that urgency, to set the platform on fire.

IN THIS EPISODE: A Case Study interview with Sarah Coates, Project Coordinator and leader in performance measurement transformation at Dealer Solutions, about how she led 9 departments to measure the mission-critical.

Beth M. asks: "I have a lot to do everyday - how can you keep on top of KPI's in an efficient and timely way?" (more…)

IN THIS EPISODE: An Expert Interview with Dr Michael Sheehan on the soft skills that help KPI teams (or any team) to achieve their outcomes more easily. (more…)

LaDonna R. asks: "How do you keep the KPI knowledge and skill of all participants current when new managers join the team all the time?" (more&hellip...

Most strategy just isn't measurable. That means your goals or objectives probably need a little work before you should bother asking that question "how do you measure that?" (more…)

IN THIS EPISODE: A Case Study interview with Cheryl Welch, Strategic Planning Coordinator with Tualatin Valley Water District in Oregon, USA, who facilitated a distribution crew to great measures in no time flat.

Darrell U. asks: "What are the definitions of performance measurement terms... metric vs. measure, performance indicator vs. key performance indicator?"