Most agree that performance measurement is very important. But it fails to get implemented often because it's not seen as urgent. So sometimes, your starting point needs to be to create that urgency, to set the platform on fire.

IN THIS EPISODE: A Case Study interview with Sarah Coates, Project Coordinator and leader in performance measurement transformation at Dealer Solutions, about how she led 9 departments to measure the mission-critical.

Beth M. asks: "I have a lot to do everyday - how can you keep on top of KPI's in an efficient and timely way?" (more…)

IN THIS EPISODE: An Expert Interview with Dr Michael Sheehan on the soft skills that help KPI teams (or any team) to achieve their outcomes more easily. (more…)

LaDonna R. asks: "How do you keep the KPI knowledge and skill of all participants current when new managers join the team all the time?" (more&hellip...

Most strategy just isn't measurable. That means your goals or objectives probably need a little work before you should bother asking that question "how do you measure that?" (more…)

IN THIS EPISODE: A Case Study interview with Cheryl Welch, Strategic Planning Coordinator with Tualatin Valley Water District in Oregon, USA, who facilitated a distribution crew to great measures in no time flat.

Darrell U. asks: "What are the definitions of performance measurement terms... metric vs. measure, performance indicator vs. key performance indicator?"

Questions like "Why did you choose that KPI?" and "Why didn't you choose this KPI?" and "What were we thinking?!" shouldn't be answered with "Um, I dunno!"

IN THIS EPISODE: A Case Study interview with Jerry Stigall, a Strategy Professional who led Douglas County to win the Balanced Scorecard Award for Excellence. (more…)