Where Are You On The KPI Saturation Spectrum?

by Stacey Barr |
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Mark Hocknell, PuMP Consultant, has worked in the area of performance measurement for about 10 years now. Prior to that, Mark's 15 years in senior management gave him plenty of experience as a user of measures, metrics, statistics, data, counts and numbers of all kinds. As business leaders, we know it's useful to inform our decis...


Designing Questionnaires and Forms to Collect KPI Data

by Stacey Barr |
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The instrument you use to collect data for your performance measures or KPIs really needs to be capable of recording the data you really need. Forms and questionnaires are probably the most common instruments used in business to collect data, but few users realise that there is science and skill at the foundation of every useful form and questionnaire.





Results Frameworks Are Not Measurement Frameworks

by Stacey Barr |
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When I first started my career in performance measurement, the Balanced Scorecard was the new thing. I was really excited at first, as it was being heralded as the best methodology for measuring organisational performance that had ever been developed. I was the Measurement Consultant in Queensland Rail at that time, and my hope was that I’d found the guidance I’d been looking for to lead my col...


Data-based decisions take courage

by Stacey Barr |
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One of the challenges of making data-based decisions - using our KPIs or performance measures to guide our choices - is that often the data can prove us wrong. As Seth Godin says in his post The Do Over, if we're really going to let data inform our decisions, we have to be brave in admitting...


Reducing the Burden of KPIs

by Stacey Barr |
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One of the biggest objections to measuring performance is the perceived effort and time it will take to do it. Is it true? Is the benefit of measuring not worth the burden? (more…)


Do you want to improve the validity of your survey-based performance measures? Upping the response rate is one of the ways to do that. Harvard Business Review posted this article about how attaching a hand-written personalised sticky note to each survey form you send to a recipient can double your response rate:


We Can’t Measure Because…

by Stacey Barr |
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Are you holding back from better performance measurement because your leaders aren't open to it, or because your colleagues are too busy, or because your organisation isn't ready for it? What's really holding you back is YOU and not them...


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