How to Measure Workforce Capability

by Stacey Barr |
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It will be obvious to you how to measure workforce capability. But given the struggle so many have in measuring it meaningfully, it's likely only obvious in hindsight; the hindsight of seeing the unpacked thinking process of designing a measure for workforce capability.


KPIs Show Us What We Can’t See

by Stacey Barr |
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One objection to measuring performance with KPIs is that we don't need them; we can already see what's going on by walking around, by our past experience, by our wise intuition, by what people complain about. But our human limitations make these observations inherently biased.





Is Your KPI in Chaos?

by Stacey Barr |
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The only way we can get performance to improve is to have some quantifiable influence over it. But some areas of performance are so chaotic that any improvement we try to make is swallowed up by the chaos, and we can't quantify (or even see) the change we've made.


Measures Provide The Leverage For High-ROI Strategy Execution

by Stacey Barr |
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Great strategy execution should be about implementing high return-on-investment (ROI) improvement initiatives. But finding that high ROI requires a few mindset shifts about what leverage really means, about the role of data in helping us find leverage, and about where to act to implement leverage.


When to Make Your KPI a Count, a Percentage, or an Average

by Stacey Barr |
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It's easy to default to the first quantification method that comes to mind when we're designing a measure. But the default isn't always the best choice. Here are some considerations to make a more deliberate decision about whether a measure should be a count, a percentage, or an average.



What Is Evidence-Based Leadership?

by Stacey Barr |
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"Business decisions, as many of our colleagues in business and your own experience can attest, are frequently based on hope or fear, what others seem to be doing, what senior leaders have done and believe has worked in the past, and their dearly held ideologies - in short, on lots of things other than the facts... If doctors practiced medicine the way many companies practice management, there w...


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