Complacency is a big reason why useless KPIs stay. A sense of urgency is what's needed to spark the change to better KPIs. But it must be authentic, and speak to the head and the heart. (more&hell...

KPIs have a bad reputation, from bad pasts experiences people have with them. But we can't let their reputation become the truth about them. (more…)

There are many different approaches people take to develop KPIs and performance measures. Does yours have all the parts it needs? (more…)

Do you have a KPI methodology? Or does it feel more like an ad hoc collection of tasks or workshops? How's that working for you? (more…)

Is it even possible to measure the impact of measurement? And if we could, why would we bother? (more…)

Let's get right to the point: if you have to ask how to measure the impact of an initiative, it means you got things back to front. (more…)

How do you measure productivity when the scope or type of work changes all the time? Widgets per hour isn't the answer. (more…)

Does everyone agree with what your KPIs and performance measures are saying? If they're arguing, objectivity could be the problem. (more…)

Measuring performance takes some time and effort. But is that a good reason to rely only on readily-available data? (more…)

What is a surprise to most CEOs is just how much leverage measuring the right things gives to creating a high-performance culture. (more…)