It can be a struggle to align everyone to organisational outcomes, or the corporate strategy. But the solution is not to make up dubious linkages. (more…)

Finding the right KPIs to measure policy advice is a big challenge. But it's not because policy is immeasurable. It's because we don't define policy success clearly enough. (more…)

This is a case study about the Area Agency on Aging at the Denver Regional Council of Governments (DRCOG) use of XmR charts. It's by Kirsti Klaverkamp and Jerry Stigall, of Denver, Colorado. (more&h...

If we want more KPI accountability, we have to be honest about who's really in control of it, and what's really in the way of it. (more…)

The rift between the day-to-day operations and strategic goals can sometimes be too wide for managers to have any KPI buy-in at all. (more…)

Your KPIs still suck not because you haven't found the right ones yet. It's because you're not deliberating creating them. (more…)

With three powerful questions, you can get from 50 to 5 KPIs, and end your KPI clutter once and for all. (more…)

Embedding good KPI practice – and mastering the art and science of measuring what matters to better achieve what matters – isn’t a trivial task. It takes time to move from struggle to success, because it takes time to build mastery.

The Bacon number is a measure of closeness to Kevin Bacon. Believe it or not, it has some useful applications in business. (more…)

Complacency is a big reason why useless KPIs stay. A sense of urgency is what's needed to spark the change to better KPIs. But it must be authentic, and speak to the head and the heart. (more&hell...