The most common question people ask when they need performance measures (for whatever reason) is also the worst question you can try to answer. (more…)

What separates organisations that get traction with their performance measurement from those that spin their wheels is the cross-organisational KPI Community of Practice. (more&hellip...

Missing data for your KPIs could mean you're missing important signals. Here are 3 ways to handle missing data. (more…)

When we integrate a better performance measurement approach into the strategy processes we already have, we can make those processes work so much better, to truly achieve our strategic direction.

Don't outsource KPI development or do it alone. You'll get much greater KPI buy-in with a well-designed Measures Team. (more…)

Try this formula for the right number of KPIs or performance measures that you truly need, so you can stop drowning in too many KPIs or thirsting for more. (more…)

XmR charts are more complex than line charts for KPIs, and until people understand their true value, they won't bother. This is how to explain the value of XmR charts. (more…)<...

We can measure anything without a strategic direction or plan, that doesn't mean that what we measure is meaningful. A strategic direction sets a meaningful context for measurement.

When it's not possible to automate your performance measure or KPI's calculation, a spreadsheet is a good interim solution, if you follow these 5 tips for setting them up. (more…)...

There are many reasons why people might initially commit to goals and KPIs, but it's better to work with the reasons why they will *stay* committed. (more…)