On-time delivery is becoming ever more important in business. But the answer isn't to deliver more quickly; it's to deliver more predictably. (more…)

Lag measures cannot be improved directly; only through changing one or more of their lead measures. And there are six basic steps to make this happen. (more&h...

We can't improve performance when we think KPIs are about success or failure, because it makes it a threat. Stoicism makes KPIs about curiosity and learning. (more…)

It can be tempting to ditch a KPI that doesn't tell the full story. But KPIs can't and shouldn't - they should trigger and guide our decisions, not make them for us. (more…)

How we write our goals or objectives has a fundamental effect on how easy it will be to measure, how meaningful the measure will be, and ultimately how likely the goal will be achieved. (more…)

We love to classify types of KPIs. Lead versus Lag. Input versus output. Strategic versus operational. What's the most useful way to do it? (more…)

Design is a creative process; it's about making something new or different that hasn't already been made. So, can we really measure design success in any meaningful way? (more…)

There are too many examples of performance measures resulting in resentment, gaming, and even illegal behaviour. Why do we need KPIs? Or can we manage without them? (more…)

Performance measures are mostly focused on improving performance in what we already do. But can this business-as-usual focus on existing performance measures sabotage necessary change?

This interview with learning expert, Adam Voigt, is a collaboration where we both use the PuMP Measurability Tests technique and Measure Design technique to demonstrate a practical approach for measuring school effectiveness.