Without evidence of an outcome, how can we know the outcome matters? And how can we know if a change initiative to impact that outcome is worth doing?

Research into KPI maturity in organisations is often based on self-assessment surveys. But how can executives in organisations with low KPI maturity accurately assess their KPI maturity?

On-time delivery is becoming ever more important in business. But the answer isn't to deliver more quickly; it's to deliver more predictably. (more…)

Lag measures cannot be improved directly; only through changing one or more of their lead measures. And there are six basic steps to make this happen. (more&h...

We can't improve performance when we think KPIs are about success or failure, because it makes it a threat. Stoicism makes KPIs about curiosity and learning. (more…)

It can be tempting to ditch a KPI that doesn't tell the full story. But KPIs can't and shouldn't - they should trigger and guide our decisions, not make them for us. (more…)

How we write our goals or objectives has a fundamental effect on how easy it will be to measure, how meaningful the measure will be, and ultimately how likely the goal will be achieved. (more…)

We love to classify types of KPIs. Lead versus Lag. Input versus output. Strategic versus operational. What's the most useful way to do it? (more…)

Design is a creative process; it's about making something new or different that hasn't already been made. So, can we really measure design success in any meaningful way? (more…)

There are too many examples of performance measures resulting in resentment, gaming, and even illegal behaviour. Why do we need KPIs? Or can we manage without them? (more…)