Too many organisations still manage employee performance with annual KPIs. Overwhelming evidence proves it doesn't work. What's needed is 'performance forward' conversations.

To improve any business process with long wait times, or a backlog of unprocessed work, we need to meaningfully measure queue performance. (...

There is a statistically proven sweet spot for how many KPI data points you need before you can start using them and accurately interpreting signals from them.

When KPIs are not achieving their targets, performance improvement is needed. But rather than rushing to solutions prematurely, we need measurement for diagnosis. (mo...

When you choose KPIs too quickly, they will often be too trivial or superficial. You need deeper thinking to understand your real results, first. (more…)

Balanced Scorecard Strategy Maps are popular but is a Strategy Map or Results Map better to map and communicate strategy? (more…)

Gabrielle Dolan, business story telling expert, shares a practical framework with us for how to use storytelling to build more KPI buy-in. (more…)

The Results Map is the best foundation to measure what matters across the entire organisation, meaningfully, logically, and systemically. (more…)

Without evidence of an outcome, how can we know the outcome matters? And how can we know if a change initiative to impact that outcome is worth doing?

Research into KPI maturity in organisations is often based on self-assessment surveys. But how can executives in organisations with low KPI maturity accurately assess their KPI maturity?