Quality is a vague concept, which makes it hard to measure directly. Here are 5 steps to more easily measure the quality of anything. (more…)

When business growth is rapid, that growth can be sabotaged by limitations. Here's how the right KPIs can help to lift the limits through leverage, not force. (more…)

There are lots of promises about how emerging AI will transform how we use data in business. How exactly will AI help us with KPIs? (more…)

Can you quickly and easily develop meaningful KPIs or performance measures, that measure what matters and have everyone's buy-in? If not, you need PuMP.

In this interview with Professor Jerry Muller, author of The Tyranny of Metrics, one of the things we discuss is how metric fixation kills KPI buy-in. (more…...

Under the pressures of external transparency and accountability, leaders who do not have mastery in evidence-based leadership will resort to vanity metrics to get the monkeys off their backs.

Practical Performance Measurement is a book that details the PuMP methodology, and is filled with step-by-step KPI templates for faster, easier, more meaningful and engaging KPIs.

Before you start a new performance measurement approach, first use this formula for the right conversation to win leadership support for better KPIs. (more…)

Many KPI initiatives fail because perfection gets in the way. For successful KPI progress, use the 80% rule to be practical, not perfect. (more…)

Objectives and Key Results (OKRs) promise to help us measure what matters. But take a closer look, and you'll see they have little to do with performance measurement. (more…)