KPI thresholds are not improvement tools; they make people react in a rush to quick fixes and gaming that end up making performance worse. (more…)

When measurement is done to people, the wrong things change. But when measurement is done through dialogue, it dignifies everyone, and the right things change.

Following recent investigation into the banking sector's gross misconduct, the traditional KPIs driving their poor behaviour must change. (more…)

Does your team spend more time debating the integrity of their KPIs than they do using them to improve performance? (more…)

Buying KPIs from online libraries or hiring experts to develop them might seem like the best way to get the right ones. But it only perpetuates the problem and fixes nothing. (more…)

Trying to find the right strategic KPIs can feel like getting lost in a maze, particularly if the strategic plan is not well-structured. (more…)

Before we can elevate organisational performance, we must stop making these 10 common mistakes. (more…)

For our colleagues, leaders and entire organisations to value KPIs, measuring performance must link to what they value most. (more…)

Ayça Tümer Arıkan shares with us the detailed process she used to engage and facilitate two operational teams new to setting and using KPIs. (more…)...

We're not making good enough KPI progress, because we waste effort in our pursuit of perfect KPIs or our acceptance of half-baked KPIs. (more…)