Is it really possible to find a single KPI or metric that captures the absolute core value your organisation offers your customers? (more…)

Make sure that every KPI, measure or metric is aligned at the right level, so it's in the hands of the right person to monitor and improve its performance. (more…)

In this live demonstration, Stacey Barr facilitates productivity expert Dermot Crowley to measure workplace urgency, using two powerful techniques from PuMP. (more…)

Use this checklist of 31 tangible clues that your strategic plan might be one of the 90% that will fail in execution. (more…)

Even with the right technology, leadership support and project management, KPI dashboards will fail to deliver business value when they don't focus on the right KPIs.

Even if everyone else measures these 6 things, you should definitely avoid measuring them if you want performance to improve. (more…)

If people fear accountability for KPIs, and we don't uproot that fear, they won't engage in more meaningful performance measure selection or improvement.

Yes, your organisation is unique. But don't use a tailored KPI approach to find better measures; use a better KPI approach to create tailored measures. (more…)

Getting the right performance measure and KPI data is often hard, but it's unnecessarily hard when you can't navigate existing datasets because your KPI data has no formal or deliberate standardisation.

Trevor shares his personal journey of researching, learning and implementing better performance measurement practice into his local government organisation.