Language is the key to make intangible goals or objectives measurable. These 5 questions will help you make the language more tangible, and thereby measurable. (more...

In an organisation that has a very broad geographic spread, how can we easily and quickly get remote teams engaged in developing KPIs they feel ownership of? (more…)

Teams reach performance excellence much sooner by increasing their engagement in measuring before increasing the sophistication of what they measure. (more&hellip...

Guest author Martin Klubeck, author of Metrics: How to Improve Key Business Results, helps us understand that measuring success the right way depends on asking the right question about success. By Martin Klubeck. <...

Outlier KPI values need to be handled appropriately to stop them from distracting our focus or distorting our decisions. (more…)

Do big data, analytics and AI mean that performance measurement is just another outdated management fad, and KPIs will soon become irrelevant? (more…)

Few organisations can survive if they operate inefficiently. Measuring productivity in the right way is the key, and this recipe makes it simpler. (more…)

Numbers are the fundamental building block of performance measures because the fundamental question we ask about performance is 'how much?' (more&he...

Performance measurement is not a dashboard, brainstorming session, consultant engagement, or project. It is a core business process. (more…)

Is it really possible to find a single KPI or metric that captures the absolute core value your organisation offers your customers? (more…)