To align teams to your organisation's strategic direction and purpose, they each need to focus on three types of powerful process measures. (more…)

Or perhaps a better question is, what should you measure to fix the problem of being under-resourced? (more…)

Business-as-usual (BAU) measures are not priorities for improvement like strategic performance measures are. But we still need to monitor them in case action is needed. (more…)

In crisis management, we need to use metrics to drive the behaviours that support survival, and stop those that thwart it. (more…)

Admit it - you've either heard or uttered these words when faced with a goal that was intangible or fluffy: "That's not measurable!" (more…)

Rolling out an organisation-wide KPI approach in one fell swoop won't stick. It needs to grow organically to survive. (more…)

Here is a framework for how to measure through any crisis, to help us pivot and be ready for - or even create - a new normal. (more…)

Are you doing any of these unnecessary things with KPIs, and it's making performance measurement harder than it needs to be? (more…)

Improving data accuracy doesn't mean your historic KPI values are useless. Just don't confound data integrity with performance improvement. (more…)

If you don't want leaders to shoot down your new approach to develop better KPIs or performance measures, don't load their gun. (more…)