Written by Trevor Hobbs, Assistant to the Town Administrator, for a municipality in Tennessee, USA. Edited by Stacey Barr. Why aren't existing metrics bringing world leaders to a consensus about whether the COVID-19 pandemic is improving enough, or not?

To arrive at a universally accepted terminology for performance measurement, like 'KPI', we first must understand the core concepts we are trying to name. (more…)

To deploy a successful Corporate Performance Measurement System, follow this project plan outline to avoid the pitfalls. (more…)

If you want performance measures, metrics or KPIs that are smarter than the ones you have, but don't have time to do it properly, these shortcuts will help. (more…)

When we measure, there are consequences. Ask these questions so you can prevent unwanted unintended consequences triggered by your KPIs. (more…)

When teams see how their actions can make a difference to even a single KPI, it can trigger a new performance culture. (more…)

When KPI targets are continually missed, when can they be reassessed without being accused of shifting the goalposts? (more…)

We can improve financial KPI performance, like cash flow, revenue, costs, and profit, through its synergistic relationship with non-financial KPIs. (more…)

There are three keys to measure and improve performance, when what you're trying to measure keeps changing. (more…)

To align teams to your organisation's strategic direction and purpose, they each need to focus on three types of powerful process measures. (more…)