This case study demonstrates how to interpret signals in trending KPIs, like my New Website Visits. (more…)

For KPIs with an underlying trend, regression lines and Excel-computed trend lines are very poor at signal detection - instead use the trending XmR chart. (more…)

When the owners of a KPI are not the owners of the KPI's data, here are five ways to make sure the data owners deliver. (more…)

Written by Trevor Hobbs, Assistant to the Town Administrator, for a municipality in Tennessee, USA. Edited by Stacey Barr. Why aren't existing metrics bringing world leaders to a consensus about whether the COVID-19 pandemic is improving enough, or not?

To arrive at a universally accepted terminology for performance measurement, like 'KPI', we first must understand the core concepts we are trying to name. (more…)

To deploy a successful Corporate Performance Measurement System, follow this project plan outline to avoid the pitfalls. (more…)

If you want performance measures, metrics or KPIs that are smarter than the ones you have, but don't have time to do it properly, these shortcuts will help. (more…)

When we measure, there are consequences. Ask these questions so you can prevent unwanted unintended consequences triggered by your KPIs. (more…)

When teams see how their actions can make a difference to even a single KPI, it can trigger a new performance culture. (more…)

When KPI targets are continually missed, when can they be reassessed without being accused of shifting the goalposts? (more…)