What people believe a KPI or metric or performance measure will be used for fundamentally affects whether performance will improve or not. (more…)

Measuring the right KPIs, in the right way, can dramatically speed up the stability of your business performance in times of disruption and crisis. (more…)

Performance dashboards, unlike other dashboards, focus on closing performance gaps in strategic goals. (more…)

The truth from our performance measures can hurt, but if we don't get that truth, we'll never get where we want to go. (more…)

Your performance data is trying to tell you a story you'll never hear unless you can ask it these 7 questions. (more…)

There are four essential parts to invite people to a new performance measurement method, like PuMP, that helps your performance culture grow organically. (more…)

Performance measurement is a left-brain concept. But more people can become engaged when metaphors translate that concept for the right brain. (more…)

This case study demonstrates how to interpret signals in trending KPIs, like my New Website Visits. (more…)

For KPIs with an underlying trend, regression lines and Excel-computed trend lines are very poor at signal detection - instead use the trending XmR chart. (more…)

When the owners of a KPI are not the owners of the KPI's data, here are five ways to make sure the data owners deliver. (more…)