Canadian government colleagues Shannon Sanford and Janet Norman share seven ways PuMP helped beyond performance measurement. (more…)

If you never take the time to reflect on your KPI approach, you'll never make the time to improve it. And it does need to improve, doesn't it? (more…)

The COVID-19 crisis has changed so much, but how it changed performance measurement might come as a surprise! (more…)

What people believe a KPI or metric or performance measure will be used for fundamentally affects whether performance will improve or not. (more…)

Measuring the right KPIs, in the right way, can dramatically speed up the stability of your business performance in times of disruption and crisis. (more…)

Performance dashboards, unlike other dashboards, focus on closing performance gaps in strategic goals. (more…)

The truth from our performance measures can hurt, but if we don't get that truth, we'll never get where we want to go. (more…)

Your performance data is trying to tell you a story you'll never hear unless you can ask it these 7 questions. (more…)

There are four essential parts to invite people to a new performance measurement method, like PuMP, that helps your performance culture grow organically. (more…)

Performance measurement is a left-brain concept. But more people can become engaged when metaphors translate that concept for the right brain. (more…)