The performance measurement advice that government gives its entities causes the biggest measurement problem in the public sector: trivial activity measures.

If you were to ask me the most common example of poor KPIs or performance measures, I’d probably have to say it’s activity measures, used as the easy alternative to outcome measures. (more…)

Before we can begin to dissolve people's resistance to KPIs, we need to listen beyond what they say, to find out the real reasons. (more…)

Performance improvement momentum can be hard to maintain. PuMP Contractor, Ayça Tümer Arıkan, shares a practical approach that blends PuMP with improvement cycles.

If you think performance will improve by holding people accountable for hitting targets, you're wrong. (more…)

The building blocks of all quantitative KPIs and performance measures are data items. Define them well enough so your KPIs are not rendered useless. (more…)

Industry benchmarking is popular, but it's hard to find good benchmarks. Here's why, and what the new role of benchmarking should be in performance improvement. (more…)

If one person measures another, it rarely improves performance. These 5 conditions must be met to measure personal performance so it can and will improve. (more…)

Canadian government colleagues Shannon Sanford and Janet Norman share seven ways PuMP helped beyond performance measurement. (more…)

If you never take the time to reflect on your KPI approach, you'll never make the time to improve it. And it does need to improve, doesn't it? (more…)