Reviewing KPIs, one after the other, won't lead to lasting performance improvements. KPIs are interdependent, and should be reviewed collectively. (more…)

Achieving a KPI target depends much less on setting the right target value than it does on the human conditions required for any target to work. (more…)

We cannot afford to measure everything. We have to be ruthless about what's worth measuring. And to be ruthless, goals must pass the Should, Can, Will test. (more…)

There is still a purpose to objective evidence, like measurement, to inform a world that is driven so overwhelmingly by opinion. (more…)

Is compliance an improvement to organisational performance, or just business as usual? Either way, should we measure compliance? (more…)

Too many organisations measure what they can, because the data is available. But how do you measure what you need, even if the data isn't yet available? (more…)

Haste makes waste, they say. Making haste in performance measurement most certainly has created much waste! Avoid the waste by making your performance measurement plan realistic.

If what gets measured is what gets done, then what is getting done if your rhetoric about what matters isn't what is getting measured? Check if your metrics match your rhetoric. (more…)

If safety, customer loyalty, cost reduction and innovation are important goals for the company, does that mean the KPIs of these goals should be cascaded to EVERYONE in the company? Should personal scorecards be "mini-me" versions of the corporate scorecard?

We can't directly change the performance of a lag measure or indicator. So is there any point looking at their signals, or should we just focus on lead measures? (more…...