Despite the existence of government performance measurement audit processes, performance measurement in government isn't improving. This is why… (more…)

Some say that because performance measurement is always backwards-looking, performance analytics is more important. Here's why that's not true… ...

Campbell’s Law says that the more a metric is used, the more likely it is to corrupt the process it is intended to monitor. Is that true? (more…)

Perhaps we can take a scientific approach to composite indicators, but that doesn't mean they are worth the effort. (more…)

It's already half-way through the year, so should you bother to develop KPIs for the current corporate plan, or leave it until next year? (more…)

Goodhart’s Law states that when a measure becomes a target, it ceases to be a good measure. Is that really true? (more…)

To stop people from gaming KPIs and sub-optimising performance, we need to balance their focus on both the numbers and their purpose. (more…)

In storytelling with data, Data and Story are interdependent poles we need to leverage, to be sure our messages are truth. (more…)

Improve performance by increasing fitness, not force, in producing the results you’re measuring and improving. (more…...

We all want KPIs to drive the right behaviour in employees. But there is a good reason why it's so hard to do. (more…)