Many factors mess with a perfect KPI implementation. Some we can control, some we cannot. Use this guide to set reasonable expectations, whether you're starting out or rolling out. (more…)...

Einstein famously said this, that not all that matters can be measured. But in business, we've taken this way too far... (more…)

Many local governments have integrated planning and reporting frameworks, but how good are they at fitting performance measurement in where it's needed?

Goals should be result-oriented, by definition. But we often see action-oriented goals in strategic plans. Why does this confusion happen? (more…)

Some goals are broad, and when we unravel them, there can actually be many goals wrapped up as one. Can we make broad goals measurable? (more…)

Different people in our organisations need different KPI knowledge, based on how they get involved in performance management. (more…)

Eli Goldratt is often quoted as saying "tell me how you will measure me, and I will tell you how I will behave." We know measurement affects behaviour, so what do we do about it? (more…)

When you have colleagues that confuse activity as evidence of success, try this 4-step approach to speak about better alignment of measures to outcomes. (more&hell...

One of Drucker's famous quotes is that if you can't measure it, you can't manage it. We've taken this as gospel for so long. Should we still? (more…)

Performance measurement is about comparison. But if we need to be very careful to compare apples with apples, and not with oranges. What does this mean? (more…)