When an organisation is undergoing a lot of change, performance measurement is one of the first things that leaders will delay. They don't realise how big a mistake that is!

We choose certain actions to improve results. But the act of measuring these actions, in lieu of measuring the results, can cause problems like trivialising the actions. (more…)

Performance measurement is a process. And when the steps of that process work well, like PuMP, we can easily create great KPIs. (more…)

Deming's famous t-shirt quote, in God we trust, all others must bring data, is extreme. Is it too extreme? (more…)

Many factors mess with a perfect KPI implementation. Some we can control, some we cannot. Use this guide to set reasonable expectations, whether you're starting out or rolling out. (more…)...

Einstein famously said this, that not all that matters can be measured. But in business, we've taken this way too far... (more…)

Many local governments have integrated planning and reporting frameworks, but how good are they at fitting performance measurement in where it's needed?

Goals should be result-oriented, by definition. But we often see action-oriented goals in strategic plans. Why does this confusion happen? (more…)

Some goals are broad, and when we unravel them, there can actually be many goals wrapped up as one. Can we make broad goals measurable? (more…)

Different people in our organisations need different KPI knowledge, based on how they get involved in performance management. (more…)