Whether it's community development, environmental protection, or human rights, non-profits exist to make an impact. But are non-profit outcomes measurable in any meaningful way? (more…)

ROI is a financial metric that demonstrates something was worth doing. But not all things worth doing lead to financial results. (more…)

We can't find perfect example KPIs, but by following these 6 steps, we can find some that give us a great starting point to meaningful KPIs. (more…)

We will never have the support required for transforming performance measurement without breaking down the biggest obstacle in its way. (more&...

Performance measurement mastery is like anything else - how long it takes depends on the step of Performance Measurement Maturity you're starting from. (more…)

The journey to performance measurement maturity has 10 critical milestones. Which one is your organisation currently at? (more…)

When an organisation is undergoing a lot of change, performance measurement is one of the first things that leaders will delay. They don't realise how big a mistake that is!

We choose certain actions to improve results. But the act of measuring these actions, in lieu of measuring the results, can cause problems like trivialising the actions. (more…)

Performance measurement is a process. And when the steps of that process work well, like PuMP, we can easily create great KPIs. (more…)

Deming's famous t-shirt quote, in God we trust, all others must bring data, is extreme. Is it too extreme? (more…)