How can we still use better performance measurement without adding it as another initiative to an already overwhelming change program? (more…)

The debate continues about whether percentages are always better to understand performance, rather than counts. (more…)

Who is the true audience for performance measures, metrics and KPIs? (more…)

Good KPIs don't come from a technical system and cannot be built in a 90-day project. You'll never get great KPIs until you start working on the culture too. (more…)

Whether it's community development, environmental protection, or human rights, non-profits exist to make an impact. But are non-profit outcomes measurable in any meaningful way? (more…)

ROI is a financial metric that demonstrates something was worth doing. But not all things worth doing lead to financial results. (more…)

We can't find perfect example KPIs, but by following these 6 steps, we can find some that give us a great starting point to meaningful KPIs. (more…)

We will never have the support required for transforming performance measurement without breaking down the biggest obstacle in its way. (more&...

Performance measurement mastery is like anything else - how long it takes depends on the step of Performance Measurement Maturity you're starting from. (more…)

The journey to performance measurement maturity has 10 critical milestones. Which one is your organisation currently at? (more…)