Lag measures cannot be improved directly; only through changing one or more of their lead measures. And there are six basic steps to make this happen. (more&h...

Performance cannot ever be maximised because there will always be constraints. When the constraint is budget, the real question is how to get the best performance within that budget. The answer lies in who defines ‘performance’.

I fundamentally disagree that we should be striving to hit our KPI targets each month (or whatever frequency we measure at). Natural variability guarantees it's purely a fluke if we hit a target in any given month. We need targets to make more sense.

Most performance measures or KPIs will have targets. After all, we have them to focus us on improving performance. But that focus can fracture if we don't take care in how we express our measures and our targets, so they speak the same language.

It's so very hard to set a target for our monthly workplace injuries measure of 5. It feels like we're aiming to injure 5 employees! That's not ethical, is it? It only feels right to set the target as 0. But then we feel like we're setting ourselves up to fail. The tension is awkward. What to do?

A reasonably frequently asked question about performance measurement is how to find KPIs or measures that you are guaranteed to achieve successfully. Is presupposes that KPIs and measures should be achieved successfully. Is that true?

The step in your performance measurement process at which you set targets has a critical impact on how sensible and achievable those targets will turn out to be. (more…)

We've all seen performance targets that work and ones that don't. They can motivate teams to make big-step improvements or they can manipulate teams into behaviours that sabotage other important results. So should we get rid of targets? Or can we do something else to make them work?

Guest author Martin Klubeck, author of Metrics: How to Improve Key Business Results, warns us about 3 mistakes with metrics that stem from too strong a focus on the data.

Slacklining is the skill of balancing, walking and executing tricks on a thin strap of webbing that is suspended between two fixed points. It's a bit like tightrope walking, except the webbing is about an inch or two wide, and it has some stretch or 'slack' in it which makes it wobble and bounce as you move on it.