KPI target setting is both science and art. Science, in that it has proven and logical steps. Art, in that it needs your own creative input too. (more…)

Despite frameworks about what makes a goal worth measuring, like SMART, many of our goals are still not meaningfully measurable. Try these 5 questions instead... (more…)

Should targets be achievable, or stretch? And how do we decide? Well, using a target trajectory, we don't have to. (more…)

Setting and achieving performance targets for KPIs is about the heart just as essentially as it is about the head. (more…)

Every KPI or performance measure linked to your strategy will have a performance gap. Find out what it is, how to calculate it, and what to do with it. (more…)

Achieving a KPI target depends much less on setting the right target value than it does on the human conditions required for any target to work. (more…)

Industry benchmarking is popular, but it's hard to find good benchmarks. Here's why, and what the new role of benchmarking should be in performance improvement. (more…)

When KPI targets are continually missed, when can they be reassessed without being accused of shifting the goalposts? (more…)

Quotas make us chase numbers as a substitute for fixing problems. That's the opposite of what good performance measurement should do. (more…)

KPI thresholds are not improvement tools; they make people react in a rush to quick fixes and gaming that end up making performance worse. (more…)