IN THIS EPISODE: Article: 7 KPI New Year's Resolutions Q&A: How do you convince busy managers that they should spend time developing the right measures? Quick Tip: Start with a Pilot Project to build momentum and engagement.

IN THIS EPISODE: Article: 5 KPIs for Christmas? Q&A: How to handle KPI's that you believe are great but you’re not sure you’ll be able to measure efficiently. Quick Tip: What to do BEFORE you decide something isn't cost-effective to measure.

IN THIS EPISODE: Article: How to Rebut 3 Common Objections to Measuring Performance. Q&A: Does linking salaries and rewards to performance change people’s attitudes and behaviour to ensure effectiveness? Quick Tip: What to do when you don't have the buy-in to start measuring performance.

IN THIS EPISODE: Article: 3 Things You Need On Every KPI Graph. Q&A: How to get Executives understanding different methods of reporting performance results. Quick Tip: How to choose the right graph type for your KPI or performance information.

IN THIS EPISODE: Article: 5 Steps to Simple and Actionable Customer Surveys Q&A: How to measure customer satisfaction WITHOUT using surveys Quick Tip: 4 questions to include on the most concise customer survey questionnaire you’ll probably ever see.

IN THIS EPISODE: Introduction: The motivation and purpose of this Measure Up podcast. Article: Do Universally Perfect KPIs Exist? Q&A: How to use KPI's for performance improvement not traditional training KPI's Quick Tip: Where KPIs or performance measures fit into your strategic or operational plans.