Many (most?) KPI performance dashboards fail to inform, because people jump the gun and focus too much on the app and not nearly enough on the KPIs. (more…)

In storytelling with data, Data and Story are interdependent poles we need to leverage, to be sure our messages are truth. (more…)

Is your new KPI dashboard one of the 85% that fail? Not if you follow this advice, to properly prepare for building your new KPI performance dashboard.

Performance dashboards, unlike other dashboards, focus on closing performance gaps in strategic goals. (more…)

Business-as-usual (BAU) measures are not priorities for improvement like strategic performance measures are. But we still need to monitor them in case action is needed. (more…)

Even with the right technology, leadership support and project management, KPI dashboards will fail to deliver business value when they don't focus on the right KPIs.

KPI reporting cadence and calculation cadence need some kind of synchronisation, but just because performance might be published monthly, doesn't mean all your KPIs should be measured monthly.

Business dashboard design is based on the metaphor of driving a car: dials, gauges, traffic lights, rear-view mirrors. But there is a huge fault with this metaphor that is driving business performance in reverse (pardon the pun).

KPI thresholds are not improvement tools; they make people react in a rush to quick fixes and gaming that end up making performance worse. (more…)

The most useful way to see true signals of change in your KPI is to use an XmR chart. Here are five easy steps to build an XmR chart for your KPI. (more…)