BOOK REVIEW: Designing Metrics, by Dr. Bob Frost
August 5, 2008 by Stacey Barr | Leave a Comment5 Stars -- Simple, illuminating, and worth the 60 minutes (or less) to read! In as simple and few words as necessary, Dr Bob Frost has articulated some important essentials of performance measurement. Firstly, that you most definitely need to think about measuring organisational performance holistically, crafting and using measures that help tell the story of the organisatio...