Not much has changed over the past 20 years, since the Balanced Scorecard threw a big spotlight on performance measurement. People still don't measure performance well enough, despite all the helpful frameworks that have come into being. Personally, I've noticed that people still have the same old struggles in measuring what matters. What should we really be aiming for in performance measuremen...

Measure Up subscriber Patrick D. asks a very pertinent question: "Why don't more companies implement effective performance management systems?" Well, in a nutshell, it's because they haven't made it a habit.

It's the people I met at the Strategic Performance & Change Management Summit in Atlanta in March 2013 that left the biggest impression on me. Here's what they taught me about the change process that underpins strategy and performance work...

It could be argued that an expert is really anyone who knows more about a subject than you do. And it's likely that you could be the KPI expert in your organisation or business. (more…)

Brett, a Performance Manager in a large public sector organisation, asks "What do I do to get the Executive leadership team to take ownership of the agency's performance management system?"

IN THIS EPISODE: A Case Study interview with Sarah Coates, Project Coordinator and leader in performance measurement transformation at Dealer Solutions, about how she led 9 departments to measure the mission-critical.

LaDonna R. asks: "How do you keep the KPI knowledge and skill of all participants current when new managers join the team all the time?" (more&hellip...

IN THIS EPISODE: A Case Study interview with Jerry Stigall, a Strategy Professional who led Douglas County to win the Balanced Scorecard Award for Excellence. (more…)

Performance measurement is like anything else - it takes time for an organisation to master it. How far on the journey to measurement mastery is your organisation? (more…)

Vision and mission statements these days have reduced to a pedestrian, cliched, insipid product of jumping through strategic planning hoops. They've lost the ability to unite masses of people for a shared cause and imbued more cynicism into workforces.