Break outdated and useless KPI habits by using memes that are quick and easy ways to remember the principles to meaningfully measure performance. (more…)

Herman Hudepohl began leading the introduction and implementation of PuMP into the New Zealand Defence Force almost four years ago now. In this interview you'll get insight into his approach for making this organisation-wide change.

If performance measurement is fundamentally important to business and organisational success, why do so many leaders get it wrong, and so few are willing to fix it?

When measurement is done to people, the wrong things change. But when measurement is done through dialogue, it dignifies everyone, and the right things change.

Before we can elevate organisational performance, we must stop making these 10 common mistakes. (more…)

Ayça Tümer Arıkan shares with us the detailed process she used to engage and facilitate two operational teams new to setting and using KPIs. (more…)...

We're not making good enough KPI progress, because we waste effort in our pursuit of perfect KPIs or our acceptance of half-baked KPIs. (more…)

In this interview with Professor Jerry Muller, author of The Tyranny of Metrics, one of the things we discuss is how metric fixation kills KPI buy-in. (more…...

Before you start a new performance measurement approach, first use this formula for the right conversation to win leadership support for better KPIs. (more…)

When you choose KPIs too quickly, they will often be too trivial or superficial. You need deeper thinking to understand your real results, first. (more…)