Or perhaps a better question is, what should you measure to fix the problem of being under-resourced? (more…)

In crisis management, we need to use metrics to drive the behaviours that support survival, and stop those that thwart it. (more…)

Admit it - you've either heard or uttered these words when faced with a goal that was intangible or fluffy: "That's not measurable!" (more…)

Rolling out an organisation-wide KPI approach in one fell swoop won't stick. It needs to grow organically to survive. (more…)

Here is a framework for how to measure through any crisis, to help us pivot and be ready for - or even create - a new normal. (more…)

If you don't want leaders to shoot down your new approach to develop better KPIs or performance measures, don't load their gun. (more…)

To get rich interaction, high productivity and deep engagement in implementing KPIs virtually, carefully design your approach to collaborating online. (more…)

Last year’s strategic direction is irrelevant now. Our organisations need new goals to survive through and thrive beyond the COVID-19 crisis. (more…)

We normally cut back on measuring performance in hard times, because it seems non-essential. But without measurement, the hard times will get harder. (more…)

One of the most challenging areas to establish good measurement practice is where it's most needed - in the board room. (more…)